InsTIL Service Desk is a comprehensive set of software product offerings designed to improve IT service levels and productivity, Deliver best practices & standardization and align IT for delivery of value to Business.
InsTIL help desk software has a modular, pre-integrated set of six modules that allows you to choose the functionality your business needs, with scalability to address growing needs.
InsTIL Service Desk is based on ITIL best practices and scores on its competition in this regard. The product has been conceived, developed and deployed in various environments in conformance to the defined ITIL processes. The deployment of InsTIL's ITIL Service Desk can be a “first-step” to implementation of ITIL processes within an organization and also to work towards an ISO 20000 certification.
InsTIL is a set of best practices for IT Service Management and is a set of procedures and guidelines along the full lifecycle of Service Management, under the following heads: Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement.
Main Features :
- Asset Management
- Incident Management
- Configuration Management
- Change Management
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